Do I need renters insurance?
Renters insurance is not required, but highly recommended. This can be purchased for about $15.00* per month, with many providers offering discounts if you have other products like auto insurance. This is a great way to protect your liability on some types of damage to the property and your personal property.
*For a specific quote, please contact a licensed insurance provider.
How do I turn on the utilities?
With a signed copy of your lease you can contact utility providers directly to start service on any utilities you may be responsible for.
What am I responsible for as a resident?
Typically, all residents are responsible for:
- Changing furnace filters,
- Replacing light bulbs,
- Keeping smoke and CO2 detectors in good working order, including changing batteries,
- Keeping drains clean and in good working order,
- Notifying the property manager of any needed repairs,
- Keeping the property in clean condition,
- Pest control,
- Timely payment of rent,
- Complying with all lease provisions.
How can I pay rent?
- Online - Available 24 hours a day 7 days a week. Payments can be made from your checking or savings free of charge, or by credit card with a processing fee.
- Auto Pay - Payments are processed on any day of the month that you select and are posted instantly to your account. No need to worry about weekends, holiday's, business hours, or mail times.
- CashPay - Refer to CashPay vendor hours for availability
- Mail - Mailed payments are posted on the date that they are received, not postmarked. Plan accordingly for mail transit times, holidays, and weekends.
- Bill Pay - These payments are mailed by your third-party vendor. Mailed payments are posted the date that they are received, not postmarked. Plan accordingly for mail transit times, holidays, and weekends. (See Auto Pay options as an alternative)
- Drop Box - All payments put in the drop box are posted the NEXT business day.
- In Person - Please take note of our office hours when choosing this option.
How do I log into my Customer Web Access account?
This is the best question. If you applied online you already have an account. You can log in or recover your password by clicking here. You can sign up for a new account with you account number and verify code. This was provided to you in your welcome letter. If you need us to resend that information, you may request that by clicking here.
Each leaseholder can create their own account with their unique email address.
What can I do with my Customer Web Access account?
We are always expanding this, but currently you can review your account, request maintenance, enroll in credit reporting, e-mail your manager, make payments, set up auto payments, review important documents, and more!
Can others see my information online?
Each leaseholder has access through their unique e-mail address to see common items such as the account ledger and important documents, but they can NOT see, change, or use any saved payment information from your account.
PacRim cannot see or change your online payment information. It can only be managed with your unique email and password.
Do you report my account to credit bureaus?
While you are a tenant we only report on-time, online payments while you have opted into credit reporting though Customer Web Access. We do not report any late, in person, or historical payment history. This is a great option if you are planning on applying for a loan, are shopping for insurance, or just want to establish or improve your credit.
Accounts with an unpaid balance after moving out are sent to a collection agency who may report the account to the credit bureaus.
How do I request non-emergency maintenance?
For the best customer service request any non-emergency maintenance through your Customer Web Access account. This system will notify your manager and allow you to send photos or video. You may also email us, or call us at (907) 563-3345.
What is emergency maintenance?
IF YOU ARE IN DANGER CALL 911. Emergency calls are typically extreme and any delay in response would cause further danger or damage. Examples are no heat in subzero temperatures, fires (after you call 911), flooding, etc. Our emergency line is available 24 hours a day 7 days a week (907) 563-3345
What happens when my lease expires?
Your lease expiration is NOT an automatic notice to vacate. You will always need to provide a 30 day notice in writing to end your tenancy on or before the rental due date. Additionally, the owner of the property may decide to end the tenancy and will provide you with a 30 day notice to vacate in writing.
More often, you may be asked to renew your lease for a new term, or you may make the request yourself. If you do not sign a new lease and you have not been given notice to vacate, your current lease will automatically convert to a month to month agreement and all provisions will still be in effect until a change is made in writing.
What if one leaseholder wants to move?
Each leaseholder is equally and severally liable for the property and at a minimum the remaining household members would need to qualify independently. You will want to contact your property manager to help you get this approved since the liability and documentation can vary widely.
What if I want someone to move in?
Great! If the new household member is an adult they will need to apply and qualify like any other adult. It is important to not allow anyone to move into the property before they have been approved since that is a lease violation and can result in eviction.
If the new household member is a minor you will still need to let us know so we can update our records and verify that it will not result in any issues with the occupancy limits on the property. Failure to let us know if the change is a lease violation.
What happens if I want to get a new pet?
We love pets! Please let us know so that we can update your records. Your potential pet will be subject to the same standards of approval as when you first applied (registration, licenses, immunizations, pets allowed, breed restrictions, etc). Failure to report a pet is a lease violation, so it is best to give us time to review the request before you bring your new bundle home.
Many adoption agencies and breeders will require a letter from your landlord before you will be able to take a pet home.
What if I want to move?
Oh no! We would be happy to help you find a new home whether you plan to rent or buy. However, to let us know officially you will need to file a signed intent to vacate 30 days in advance of your move date, on or before the rental due date. Since this is a legal notice and must be signed, we cannot accept this via email.
What happens if I don't give proper notice?
Notice to vacate is due on or before the rental due date (1st). For example if you put in notice on July 5th requested a move out date of July 31st, you are liable for the rent until August 31 since that notice was not given on or before the 1st and also happens to be less than 30 days.
What happens if I want to leave before my lease ends?
Often called "breaking a lease,'" you would be responsible for the rent until the end of the lease or until it is re-rented, whichever is sooner. The best strategy is work with your property manager and they can help.
Can I help re-rent my property?
Absolutely. We will provide the advertising, screen prospects, and qualify applicants. You can assist by sharing those ads and making the property available for showings. We have some great tools to make this as seamless as possible. You may not post ads, qualify applicants, or create a new lease yourself.
